Rover.com: While
A Rover.com customer review by GetHuman user GetHuman-quickta from December 1st, 2017
Background on GetHuman-quickta's case
GetHuman: GetHuman-quickta - can you tell our other Rover.com customers when your case took place?
GetHuman-quickta: Yeah. It was late at night, on November 29th.
GetHuman: Did you reach out to Rover.com, and if so, how?
GetHuman: And which of these common Rover.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-quickta a list of common Rover.com problems)
GetHuman-quickta: "Update account information" was why I was trying to call.
GetHuman-quickta's review of Rover.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rover.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-quickta: While
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-quickta: While staying with the pet sitter, our dog was retuned to us with skin disease which caused lesions to develop behind his ears. We do not wish to pay full price for the service considering that we will now be required to pay for a vet visit and prescription medication to address the illness.
GetHuman: Let's quantify your experience contacting Rover.com. On a scale of 1 to 5, how easy is it go get help on a Rover.com problem?
GetHuman-quickta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-quickta: I'd give them a four out of five on communication.
GetHuman: And what about Rover.com's ability to quickly and effectively address your problem?
GetHuman-quickta: For that I would say one out of five.
GetHuman: And finally- any advice for other Rover.com customers?
GetHuman-quickta: Call them early in the day or late. Don't forget any personal or account information you might need for Rover.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-quickta taken from his Rover.com customer service problem that occurred on November 29th, 2017.
Rover.com
1.00 of 5 stars | 9 reviews
GetHuman-quickta's Rover.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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