Ryanair: I hope the passport details have been updated h...
A Ryanair customer review by GetHuman user ~SandieDee from November 26th, 2017
Background on ~SandieDee's case
GetHuman: ~SandieDee - can you tell our other Ryanair customers when your case took place?
~SandieDee: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~SandieDee a list of common Ryanair problems)
~SandieDee: "Missing item" was why I was trying to call.
~SandieDee's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SandieDee: I hope the passport details have been updated however I am not confident the very nice young lady understood my query. I booked, and checked in online a work colleague however they have renewed their passport and not passed me the details - until today. *I am hoping the details have been changed as I was told I could re-print the boarding pass within * mins.....fingers crossed!
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~SandieDee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SandieDee: I'd give them a two out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~SandieDee: For that I would say three out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~SandieDee: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SandieDee taken from his Ryanair customer service problem that occurred on November 22nd, 2017.