Ryanair: I made an error on the dates booking flights. T...
A Ryanair customer review by GetHuman user ~Happy holidaymaker from November 18th, 2017
Background on ~Happy holidaymaker's case
GetHuman: ~Happy holidaymaker - can you tell our other Ryanair customers when your case took place?
~Happy holidaymaker: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy holidaymaker a list of common Ryanair problems)
~Happy holidaymaker: "Complaint" was why I was trying to call.
~Happy holidaymaker's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy holidaymaker: I made an error on the dates booking flights. To change online would have cost ***£**.***It was carried out by phone for ***£**. **!!
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~Happy holidaymaker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy holidaymaker: I'd give them a five out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~Happy holidaymaker: For that I would say three out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~Happy holidaymaker: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy holidaymaker taken from his Ryanair customer service problem that occurred on November 10th, 2017.