SMC Networks: Most of the menu options will redirect you to a...
A SMC Networks customer review by GetHuman user ~Anon from November 18th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other SMC Networks customers when your case took place?
~Anon: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to SMC Networks, and if so, how?
GetHuman: And which of these common SMC Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common SMC Networks problems)
~Anon: "Repairs" was why I was trying to call.
~Anon's review of SMC Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's SMC Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Most of the menu options will redirect you to a recording telling you to visit the website, but there are humans available ****. They use a *rd party for tech support so they'll put you on hold a lot to research the products, but they're pretty friendly. Here's the options I used to get a real human:*** for US** for "Other cable provider"** for tech support** for reset password
GetHuman: Let's quantify your experience contacting SMC Networks. On a scale of 1 to 5, how easy is it go get help on a SMC Networks problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a three out of five on communication.
GetHuman: And what about SMC Networks's ability to quickly and effectively address your problem?
~Anon: For that I would say four out of five.
GetHuman: And finally- any advice for other SMC Networks customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for SMC Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his SMC Networks customer service problem that occurred on November 12th, 2017.