SMC Networks: The number listed (same as on their website) se...

A SMC Networks customer review by GetHuman user GetHuman-104316 from November 16th, 2017

Background on GetHuman-104316's case

GetHuman: GetHuman-104316 - can you tell our other SMC Networks customers when your case took place?
GetHuman-104316: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to SMC Networks, and if so, how?
GetHuman-104316: I used the 800-762-4968 number I found for on the GetHuman SMC Networks customer phone number page I was on: SMC Networks Customer Service Phone Number
GetHuman: And which of these common SMC Networks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104316 a list of common SMC Networks problems)
GetHuman-104316: "Repairs" was why I was trying to call.

GetHuman-104316's review of SMC Networks customer service

GetHuman: So how would you sum up your experience for GetHuman's SMC Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104316: The number listed (same as on their website) sends you through a bunch of voice prompts that all end up telling you to go to www.smc.com. There is no "get human".
GetHuman: Let's quantify your experience contacting SMC Networks. On a scale of 1 to 5, how easy is it go get help on a SMC Networks problem?
GetHuman-104316: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104316: I'd give them a three out of five on communication.
GetHuman: And what about SMC Networks's ability to quickly and effectively address your problem?
GetHuman-104316: For that I would say four out of five.
GetHuman: And finally- any advice for other SMC Networks customers?
GetHuman-104316: Call them early in the day or late. Don't forget any personal or account information you might need for SMC Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104316 taken from his SMC Networks customer service problem that occurred on November 9th, 2017.

SMC Networks

1.00 of 5 stars | 5 reviews

GetHuman-104316's SMC Networks Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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