SafeLink Wireless: After I waited all this time I got a person wit...
A SafeLink Wireless customer review by GetHuman user ~officegirl from November 1st, 2017
Background on ~officegirl's case
GetHuman: ~officegirl - can you tell our other SafeLink Wireless customers when your case took place?
~officegirl: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~officegirl a list of common SafeLink Wireless problems)
~officegirl: "Activate Account" was why I was trying to call.
~officegirl's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~officegirl: After I waited all this time I got a person with very broken english, I requested a supervisor. again very broken english, when i asked her where she was located she said diawa(at least that what i think she said) when i again asked for someone who spoke good english, she laughed and hang up the phone. Now if this is a goverment phone, why does the united states goverment not hire american people. after all our unemployment rate is at an all time high. Done with safelink, i will get my disabled brother another cell phone.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~officegirl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~officegirl: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~officegirl: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~officegirl: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~officegirl taken from his SafeLink Wireless customer service problem that occurred on October 29th, 2017.