SafeLink Wireless: I didn't get my minutes for December **** yet...
A SafeLink Wireless customer review by GetHuman user ~Gregory Reel from November 25th, 2017
Background on ~Gregory Reel's case
GetHuman: ~Gregory Reel - can you tell our other SafeLink Wireless customers when your case took place?
~Gregory Reel: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregory Reel a list of common SafeLink Wireless problems)
~Gregory Reel: "Activate Account" was why I was trying to call.
~Gregory Reel's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregory Reel: I didn't get my minutes for December **** yet and its already the *th day why? tried calling * people seem to not understand.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Gregory Reel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregory Reel: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Gregory Reel: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Gregory Reel: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregory Reel taken from his SafeLink Wireless customer service problem that occurred on November 21st, 2017.