SafeLink Wireless: I have a problem I am trying and have been tryi...
A SafeLink Wireless customer review by GetHuman user ~Martha from November 22nd, 2017
Background on ~Martha's case
GetHuman: ~Martha - can you tell our other SafeLink Wireless customers when your case took place?
~Martha: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha a list of common SafeLink Wireless problems)
~Martha: "Complaint" was why I was trying to call.
~Martha's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha: I have a problem I am trying and have been trying to report that my charger no longer works however, no one will come on the line and I get dead silence. I need my phone so that I can use it I have called twice and when I go to the website I am told to contact technical support however no one at technical support will call me back because there is only a recording. I would come and work for you and actually answer the phones because evidently there is no one working there when a actual human calls in now not only do I NOT have a phone to use tomorrow I WILL try to borrow a friends phone to make calls. My name is Martha and my serial number is *************** and my phone number is ********** and as i stated before I will come and work for you and answer questions when people call in because people would like someone to answer their questions now my charger has died it no longer works and I reported this two weeks ago and technical supports keeps telling me to take out the sim card a
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Martha: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Martha: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Martha: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha taken from his SafeLink Wireless customer service problem that occurred on November 14th, 2017.