SafeLink Wireless: once I got to an automated I would begin to put...
A SafeLink Wireless customer review by GetHuman user ~blonde on a mission from November 27th, 2017
Background on ~blonde on a mission's case
GetHuman: ~blonde on a mission - can you tell our other SafeLink Wireless customers when your case took place?
~blonde on a mission: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~blonde on a mission a list of common SafeLink Wireless problems)
~blonde on a mission: "Update account information" was why I was trying to call.
~blonde on a mission's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blonde on a mission: once I got to an automated I would begin to put in a number that it asked for then stopped or spoke and said things it wouldn't recognize and I got human. Got my minutes after inputting several numbers the rep told me.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~blonde on a mission: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blonde on a mission: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~blonde on a mission: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~blonde on a mission: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blonde on a mission taken from his SafeLink Wireless customer service problem that occurred on November 23rd, 2017.