SafeLink Wireless: I just try to change my number and i spend my l...
A SafeLink Wireless customer review by GetHuman user ~Juan Castro from November 17th, 2017
Background on ~Juan Castro's case
GetHuman: ~Juan Castro - can you tell our other SafeLink Wireless customers when your case took place?
~Juan Castro: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Juan Castro a list of common SafeLink Wireless problems)
~Juan Castro: "Setup service" was why I was trying to call.
~Juan Castro's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juan Castro: I just try to change my number and i spend my last minutes and also they make a mistake and close my account and i call again and they tell me that i had to fillout another appt.that happend almost * week and now they got me with out service and even send me the aplication
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Juan Castro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juan Castro: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Juan Castro: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Juan Castro: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juan Castro taken from his SafeLink Wireless customer service problem that occurred on November 9th, 2017.