SafeLink Wireless: I keep getting calls from Safelink to call and...
A SafeLink Wireless customer review by GetHuman user ~Angry Taxpayer from November 17th, 2017
Background on ~Angry Taxpayer's case
GetHuman: ~Angry Taxpayer - can you tell our other SafeLink Wireless customers when your case took place?
~Angry Taxpayer: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Taxpayer a list of common SafeLink Wireless problems)
~Angry Taxpayer: "Activate Account" was why I was trying to call.
~Angry Taxpayer's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Taxpayer: I keep getting calls from Safelink to call and get my free minutes--but never signed up for their service. I pay my own charges! I don't want free minutes, I don't need them, and don't want the taxpayers to pay for them. It is seemingly impossible to quit the service once they get your number. Our government is charging the taxpayers for these phones and one cannot quit the system even if they try.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Angry Taxpayer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Taxpayer: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Angry Taxpayer: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Angry Taxpayer: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Taxpayer taken from his SafeLink Wireless customer service problem that occurred on November 15th, 2017.