SafeLink Wireless: Safe link wireless *****. They canceled my serv...
A SafeLink Wireless customer review by GetHuman user ~Ms Smith from November 28th, 2017
Background on ~Ms Smith's case
GetHuman: ~Ms Smith - can you tell our other SafeLink Wireless customers when your case took place?
~Ms Smith: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms Smith a list of common SafeLink Wireless problems)
~Ms Smith: "Setup service" was why I was trying to call.
~Ms Smith's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Smith: Safe link wireless *****. They canceled my service without notifying me *st then when I call they tell me someone else has my address & I moved to this address almost a yr ago even changed my address and received my minutes up until last month now this month as of June ** my service has been canceled. Then they tell me I have to go through the entire application process & wait * days to be reinstated which is a crock of bologna! Been with them since **** & they just cancel me without any kind f warning. I even received a letter trying to get me to get new service back in April & I called them to see why & they told me they didn't know why I received that letter bc my account t was active. Safe Link Wireless *****!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Ms Smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Smith: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Ms Smith: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Ms Smith: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Smith taken from his SafeLink Wireless customer service problem that occurred on November 19th, 2017.