SafeLink Wireless: Iam having a intermittent issue with my phone.I...
A SafeLink Wireless customer review by GetHuman user ~upset and worried from November 25th, 2017
Background on ~upset and worried's case
GetHuman: ~upset and worried - can you tell our other SafeLink Wireless customers when your case took place?
~upset and worried: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~upset and worried a list of common SafeLink Wireless problems)
~upset and worried: "Lost or Broken Phone" was why I was trying to call.
~upset and worried's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset and worried: Iam having a intermittent issue with my phone.I have called tech support * times and have only had this device for * weeks. I cannot receive any help. My girlfriend is currently on oxygen and my phone is not working properly it shuts itself down....I dont know what I will do in an emergency ...
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~upset and worried: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset and worried: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~upset and worried: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~upset and worried: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset and worried taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.