SafeLink Wireless: It was just being put into another narrow voice...
A SafeLink Wireless customer review by GetHuman user ~USman from November 10th, 2017
Background on ~USman's case
GetHuman: ~USman - can you tell our other SafeLink Wireless customers when your case took place?
~USman: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~USman a list of common SafeLink Wireless problems)
~USman: "Change plan" was why I was trying to call.
~USman's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~USman: It was just being put into another narrow voicemail slot for 'tech support' with some wog *Yes, I MEAN to be insulting!* who barely speaks English and can't seem to understand that I want to send the worthless Safelink junk phone back, and get shunted to yet another dead end. I have been at this for * WEEKS and always get so frustrated with Hindu idiots and getting nowhere that I can't deal with them more than * or * times a week. If you want to do business in the US, get Americans to support it!!! Don't use SafeLink, see if USAC is in your area (and is any better than this GIANT waste of time!).
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~USman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~USman: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~USman: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~USman: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~USman taken from his SafeLink Wireless customer service problem that occurred on November 6th, 2017.