SafeLink Wireless: Minutes didn't roll over for October even thoug...
A SafeLink Wireless customer review by GetHuman user ~Mary from November 18th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other SafeLink Wireless customers when your case took place?
~Mary: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common SafeLink Wireless problems)
~Mary: "Track an order" was why I was trying to call.
~Mary's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Minutes didn't roll over for October even though I tried the *** Add Airtime solution. After reaching customer service a foreigner came on and still couldn't assist me. She actually started argueing with me....the CUSTOMER. There's no way of reaching these folks and I've already received two emails threatning to discontinue my service if I didn't add minutes for this month. I guess they will discontinue it and not to my fault, but theirs. It's ashame that Senior citizens and others that truly need this service can't receive it becaus the company is incompetent to assist us. Technical support which is suppose to assist us, doesn't even answer the phone, and I'm sure our tax dollars are paying for these people to perform this service while they're probably sitting at home(or some place else)receiving a free pay check to do absolutely nothing.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Mary: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his SafeLink Wireless customer service problem that occurred on November 13th, 2017.