SafeLink Wireless: They did not send the renewal information and t...
A SafeLink Wireless customer review by GetHuman user ~Sick of bad service from November 26th, 2017
Background on ~Sick of bad service's case
GetHuman: ~Sick of bad service - can you tell our other SafeLink Wireless customers when your case took place?
~Sick of bad service: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Sick of bad service a list of common SafeLink Wireless problems)
~Sick of bad service: "Track an order" was why I was trying to call.
~Sick of bad service's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sick of bad service: They did not send the renewal information and turned off my phone this puts me in a dangerous position as I am disabled and need my phone. Horrible service
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Sick of bad service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sick of bad service: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Sick of bad service: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Sick of bad service: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sick of bad service taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.