SafeLink Wireless: the resolution dept was attempting to assist ho...
A SafeLink Wireless customer review by GetHuman user ~don from November 14th, 2017
Background on ~don's case
GetHuman: ~don - can you tell our other SafeLink Wireless customers when your case took place?
~don: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~don a list of common SafeLink Wireless problems)
~don: "Service problem" was why I was trying to call.
~don's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don: the resolution dept was attempting to assist however the recertfication people were totally unwilling to provide any help and in fact tried to lie and said they would solve the sit. and later ssaid they CAN'T solve OR provide access to their manager. *Completey unsatisfactory.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~don: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~don: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~don: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don taken from his SafeLink Wireless customer service problem that occurred on November 11th, 2017.