SafeLink: Safe link wireless *****. They canceled my serv...

A SafeLink customer review by GetHuman user ~Ms Smith from November 28th, 2017

Background on ~Ms Smith's case

GetHuman: ~Ms Smith - can you tell our other SafeLink customers when your case took place?
~Ms Smith: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Ms Smith: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~Ms Smith a list of common SafeLink problems
~Ms Smith: "Setup service" was why I was trying to call.

~Ms Smith's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Smith: Safe link wireless *****. They canceled my service without notifying me *st then when I call they tell me someone else has my address & I moved to this address almost a yr ago even changed my address and received my minutes up until last month now this month as of June ** my service has been canceled. Then they tell me I have to go through the entire application process & wait * days to be reinstated which is a crock of bologna! Been with them since **** & they just cancel me without any kind f warning. I even received a letter trying to get me to get new service back in April & I called them to see why & they told me they didn't know why I received that letter bc my account t was active. Safe Link Wireless *****!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Ms Smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Smith: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Ms Smith: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Ms Smith: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Smith taken from his SafeLink customer service problem that occurred on November 19th, 2017.


2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~Ms Smith's SafeLink Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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