Safeway: They don't answer the phone. Tell you a * minu...
A Safeway customer review by GetHuman user ~Bob11533 from November 16th, 2017
Background on ~Bob11533's case
GetHuman: ~Bob11533 - can you tell our other Safeway customers when your case took place?
~Bob11533: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to Safeway, and if so, how?
GetHuman: And which of these common Safeway customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob11533 a list of common Safeway problems)
~Bob11533: "Overcharge/Strange charge" was why I was trying to call.
~Bob11533's review of Safeway customer service
GetHuman: So how would you sum up your experience for GetHuman's Safeway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob11533: They don't answer the phone. Tell you a * minute wait and it turns out to be ** min. And finally you get so disgusted you hang up.
GetHuman: Let's quantify your experience contacting Safeway. On a scale of 1 to 5, how easy is it go get help on a Safeway problem?
~Bob11533: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob11533: I'd give them a five out of five on communication.
GetHuman: And what about Safeway's ability to quickly and effectively address your problem?
~Bob11533: For that I would say five out of five.
GetHuman: And finally- any advice for other Safeway customers?
~Bob11533: Call them early in the day or late. Don't forget any personal or account information you might need for Safeway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob11533 taken from his Safeway customer service problem that occurred on November 8th, 2017.