Sam's Club: call to report not received the ordered item, t...
A Sam's Club customer review by GetHuman user ~frustrated customer from November 19th, 2017
Background on ~frustrated customer's case
GetHuman: ~frustrated customer - can you tell our other Sam's Club customers when your case took place?
~frustrated customer: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated customer a list of common Sam's Club problems)
~frustrated customer: "Missing Item" was why I was trying to call.
~frustrated customer's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated customer: call to report not received the ordered item, the representative just push me to call the next day and the next day..., request to talk to manager , let me hold over ** mins and still can't get a manager to talk to me. Sam's on line order is really gave me the most horrible experience!! Top management? can you hear me???
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~frustrated customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated customer: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~frustrated customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated customer taken from his Sam's Club customer service problem that occurred on November 12th, 2017.