Sam's Club: They could not answer to some of the questions...
A Sam's Club customer review by GetHuman user ~Elena J. Business owner from November 22nd, 2017
Background on ~Elena J. Business owner's case
GetHuman: ~Elena J. Business owner - can you tell our other Sam's Club customers when your case took place?
~Elena J. Business owner: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Elena J. Business owner a list of common Sam's Club problems)
~Elena J. Business owner: "Track an Order" was why I was trying to call.
~Elena J. Business owner's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elena J. Business owner: They could not answer to some of the questions I asked,but the rep was very patient and pleasant and honest. What I liked that she did not give me a bogus explanation just to get rid of me. She was thoughtful and appeared to genially care.*My questions were: who decided to switch brand of Ice cream from Breyers,Mozzarella Cheese and similar.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Elena J. Business owner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elena J. Business owner: I'd give them a three out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Elena J. Business owner: For that I would say four out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Elena J. Business owner: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elena J. Business owner taken from his Sam's Club customer service problem that occurred on November 15th, 2017.