Sam's Club: Discrimination
A Sam's Club customer review by GetHuman user GetHuman-jay_ell from November 30th, 2017
Background on GetHuman-jay_ell's case
GetHuman: GetHuman-jay_ell - can you tell our other Sam's Club customers when your case took place?
GetHuman-jay_ell: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jay_ell a list of common Sam's Club problems)
GetHuman-jay_ell: "Cancel Account" was why I was trying to call.
GetHuman-jay_ell's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jay_ell: Discrimination
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-jay_ell: You can forward this to your CEO, Ms. Brewer. I will no longer be a patron of Sams Club, and since this is an arm of the Wal-mart corporation, I will do my best to not shop there either. I have been a loyal Sams Club member for many many years, yet after her tasteless, discriminatory, race baiting comments to CNN last week, I will no longer be utilizing your services.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
GetHuman-jay_ell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jay_ell: I'd give them a two out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
GetHuman-jay_ell: For that I would say three out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
GetHuman-jay_ell: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jay_ell taken from his Sam's Club customer service problem that occurred on November 24th, 2017.