Sam's Club: I've been waiting for ** minutes--no response...
A Sam's Club customer review by GetHuman user GetHuman-minceme from November 29th, 2017
Background on GetHuman-minceme's case
GetHuman: GetHuman-minceme - can you tell our other Sam's Club customers when your case took place?
GetHuman-minceme: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-minceme a list of common Sam's Club problems)
GetHuman-minceme: "Returns" was why I was trying to call.
GetHuman-minceme's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-minceme: I've been waiting for ** minutes--no response.**Treated like a criminal when went through self check and forgot to scan carrots. Went back to self check scanned carrots, got all my info written on a clip board, and told she was documenting "shrinkage." I asked her if that was code word for stealing, and she said : yes. Holy Cow!
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
GetHuman-minceme: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-minceme: I'd give them a three out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
GetHuman-minceme: For that I would say five out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
GetHuman-minceme: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-minceme taken from his Sam's Club customer service problem that occurred on November 24th, 2017.