Samsung: I purchased a refrigerator and dishwasher from...
A Samsung customer review by GetHuman user ~mountain treasures from November 27th, 2017
Background on ~mountain treasures's case
GetHuman: ~mountain treasures - can you tell our other Samsung customers when your case took place?
~mountain treasures: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~mountain treasures a list of common Samsung problems)
~mountain treasures: "Where to buy" was why I was trying to call.
~mountain treasures's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mountain treasures: I purchased a refrigerator and dishwasher from Samsung in November, ****. Both were defective and six months later I still don't have a working dishwasher and my damaged refrigerator hasn't been repaired or replaced. This had been a customer service nightmare with no end in sight. I will never purchase another Samsung product.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~mountain treasures: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mountain treasures: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~mountain treasures: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~mountain treasures: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mountain treasures taken from his Samsung customer service problem that occurred on November 24th, 2017.