Samsung: No one can help me with my issue. I have been t...
A Samsung customer review by GetHuman user ~Mary Moore from November 21st, 2017
Background on ~Mary Moore's case
GetHuman: ~Mary Moore - can you tell our other Samsung customers when your case took place?
~Mary Moore: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Moore a list of common Samsung problems)
~Mary Moore: "Complaint" was why I was trying to call.
~Mary Moore's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Moore: No one can help me with my issue. I have been transfer to * different department. I will never buy a samsung product again. Executive Offices was not help. All the reps. they transfer me to would not help. I have a capacitor issue that was a part of the settle and no one can seem to replace the apart and pay for the labor.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Mary Moore: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Moore: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Mary Moore: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Mary Moore: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Moore taken from his Samsung customer service problem that occurred on November 20th, 2017.