Samsung Customer Service is the worst I have ev...
A Samsung customer review by GetHuman user GetHuman-184498 from October 31st, 2017
Background on GetHuman-184498's case
GetHuman: GetHuman-184498 - can you tell our other Samsung customers when your case took place?
GetHuman-184498: Yup. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184498 a list of common Samsung problems)
GetHuman-184498: "Where to buy" was why I was trying to call.
GetHuman-184498's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184498: Samsung Customer Service is the worst I have ever dealt with. It is going on * months that I am waiting for a replacement TV. Everytime I call, noone has done anything yet. I am put on hold repeatedly and only get empty promises about someone following up and getting back to me. Time and time again Samsung tells me to give them **-** hours. I do that only to be told it will be another **-** hours. The employees are not well trained and are essentially worthless. I will never buy anything from Samsung again and will advise anyone I know not to do so either.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-184498: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184498: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-184498: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-184498: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184498 taken from his Samsung customer service problem that occurred on October 26th, 2017.