Samsung: problem not solved. Asked for someone in corpor...
A Samsung customer review by GetHuman user ~master gardener from November 27th, 2017
Background on ~master gardener's case
GetHuman: ~master gardener - can you tell our other Samsung customers when your case took place?
~master gardener: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~master gardener a list of common Samsung problems)
~master gardener: "Warranty claim" was why I was trying to call.
~master gardener's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~master gardener: problem not solved. Asked for someone in corporate office, was given another person with no power to fix problem. Sent to extended warranty to purchase something, instead of getting my * yr old TV fixed
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~master gardener: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~master gardener: I'd give them a three out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~master gardener: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~master gardener: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~master gardener taken from his Samsung customer service problem that occurred on November 25th, 2017.