San Diego Gas & Electric Co: Victoria was great & problem solved quickly.*Th...
A San Diego Gas & Electric Co customer review by GetHuman user ~kg from November 25th, 2017
Background on ~kg's case
GetHuman: ~kg - can you tell our other San Diego Gas & Electric Co customers when your case took place?
~kg: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to San Diego Gas & Electric Co, and if so, how?
GetHuman: And which of these common San Diego Gas & Electric Co customer issues best describes the reason you wanted to talk to them?
(Shows ~kg a list of common San Diego Gas & Electric Co problems)
~kg: "Meter reading" was why I was trying to call.
~kg's review of San Diego Gas & Electric Co customer service
GetHuman: So how would you sum up your experience for GetHuman's San Diego Gas & Electric Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kg: Victoria was great & problem solved quickly.*There are problems w*their phone *. I called it * times and got unwanted soliciting. Went on-line to check ph. * & it was the same. I called, was * min. wait, left my call back * -- it took *** hour. One hour of my time was wasted & was frustrated. Was told they've had phone issues and Victoria would report it.
GetHuman: Let's quantify your experience contacting San Diego Gas & Electric Co. On a scale of 1 to 5, how easy is it go get help on a San Diego Gas & Electric Co problem?
~kg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kg: I'd give them a three out of five on communication.
GetHuman: And what about San Diego Gas & Electric Co's ability to quickly and effectively address your problem?
~kg: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Gas & Electric Co customers?
~kg: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Gas & Electric Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kg taken from his San Diego Gas & Electric Co customer service problem that occurred on November 17th, 2017.
San Diego Gas & Electric Co
5.00 of 5 stars | 17 reviews
~kg's San Diego Gas & Electric Co Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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