San Francisco Chronicle: Operator spoke heavily accented non-understanda...
A San Francisco Chronicle customer review by GetHuman user GetHuman-107314 from November 24th, 2017
Background on GetHuman-107314's case
GetHuman: GetHuman-107314 - can you tell our other San Francisco Chronicle customers when your case took place?
GetHuman-107314: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to San Francisco Chronicle, and if so, how?
GetHuman: And which of these common San Francisco Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107314 a list of common San Francisco Chronicle problems)
GetHuman-107314: "Cancel subscription" was why I was trying to call.
GetHuman-107314's review of San Francisco Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's San Francisco Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107314: Operator spoke heavily accented non-understandable English. All I wanted to do was cancel subscription and it took a long time. Wouldn't subscribe again with this kind of customer service.
GetHuman: Let's quantify your experience contacting San Francisco Chronicle. On a scale of 1 to 5, how easy is it go get help on a San Francisco Chronicle problem?
GetHuman-107314: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107314: I'd give them a five out of five on communication.
GetHuman: And what about San Francisco Chronicle's ability to quickly and effectively address your problem?
GetHuman-107314: For that I would say two out of five.
GetHuman: And finally- any advice for other San Francisco Chronicle customers?
GetHuman-107314: Call them early in the day or late. Don't forget any personal or account information you might need for San Francisco Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107314 taken from his San Francisco Chronicle customer service problem that occurred on November 19th, 2017.