San Francisco Chronicle: after more then ** years of subscription the re...
A San Francisco Chronicle customer review by GetHuman user ~anon from November 24th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other San Francisco Chronicle customers when your case took place?
~anon: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to San Francisco Chronicle, and if so, how?
GetHuman: And which of these common San Francisco Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common San Francisco Chronicle problems)
~anon: "Cancel subscription" was why I was trying to call.
~anon's review of San Francisco Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's San Francisco Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: after more then ** years of subscription the recent change in dekivery person has been unsatisfactory to say the least..the paper has always been delivered to my door at *am when we need it before going to work..the new carrier has completely disregarded this request abd brings the paper only just before the deadline at *:** am..I have made at least a dozen cakks to the office and this situation has never been fixed,,,what nezt, short of cancellation?
GetHuman: Let's quantify your experience contacting San Francisco Chronicle. On a scale of 1 to 5, how easy is it go get help on a San Francisco Chronicle problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about San Francisco Chronicle's ability to quickly and effectively address your problem?
~anon: For that I would say five out of five.
GetHuman: And finally- any advice for other San Francisco Chronicle customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for San Francisco Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his San Francisco Chronicle customer service problem that occurred on November 21st, 2017.