Santander USA: Worst company customer service ever! They never...
A Santander USA customer review by GetHuman user GetHuman-140864 from November 15th, 2017
Background on GetHuman-140864's case
GetHuman: GetHuman-140864 - can you tell our other Santander USA customers when your case took place?
GetHuman-140864: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Santander USA, and if so, how?
GetHuman: And which of these common Santander USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140864 a list of common Santander USA problems)
GetHuman-140864: "Question" was why I was trying to call.
GetHuman-140864's review of Santander USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Santander USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140864: Worst company customer service ever! They never do plan to take care off your problem. They just tell you they will look into and you never hear from them again.and since they are a company out of country what can we do?
GetHuman: Let's quantify your experience contacting Santander USA. On a scale of 1 to 5, how easy is it go get help on a Santander USA problem?
GetHuman-140864: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140864: I'd give them a four out of five on communication.
GetHuman: And what about Santander USA's ability to quickly and effectively address your problem?
GetHuman-140864: For that I would say five out of five.
GetHuman: And finally- any advice for other Santander USA customers?
GetHuman-140864: Call them early in the day or late. Don't forget any personal or account information you might need for Santander USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140864 taken from his Santander USA customer service problem that occurred on November 8th, 2017.