Scana Energy: This company is awful. I've never filed compla...
A Scana Energy customer review by GetHuman user ~disappointed from November 5th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other Scana Energy customers when your case took place?
~disappointed: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Scana Energy, and if so, how?
GetHuman: And which of these common Scana Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Scana Energy problems)
~disappointed: "Setup service" was why I was trying to call.
~disappointed's review of Scana Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Scana Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: This company is awful. I've never filed complaints before in my life, but this is my *th one in * hours about Scana. ***% satisfaction guarantee? I think not.
GetHuman: Let's quantify your experience contacting Scana Energy. On a scale of 1 to 5, how easy is it go get help on a Scana Energy problem?
~disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a five out of five on communication.
GetHuman: And what about Scana Energy's ability to quickly and effectively address your problem?
~disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other Scana Energy customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Scana Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Scana Energy customer service problem that occurred on October 27th, 2017.