Scana Energy: This number sent me to a phone tree that requir...
A Scana Energy customer review by GetHuman user GetHuman-107597 from November 15th, 2017
Background on GetHuman-107597's case
GetHuman: GetHuman-107597 - can you tell our other Scana Energy customers when your case took place?
GetHuman-107597: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Scana Energy, and if so, how?
GetHuman: And which of these common Scana Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107597 a list of common Scana Energy problems)
GetHuman-107597: "Lower my bill" was why I was trying to call.
GetHuman-107597's review of Scana Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Scana Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107597: This number sent me to a phone tree that required several branches to drill down to a actual person, then put me on hold for ** min
GetHuman: Let's quantify your experience contacting Scana Energy. On a scale of 1 to 5, how easy is it go get help on a Scana Energy problem?
GetHuman-107597: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107597: I'd give them a four out of five on communication.
GetHuman: And what about Scana Energy's ability to quickly and effectively address your problem?
GetHuman-107597: For that I would say three out of five.
GetHuman: And finally- any advice for other Scana Energy customers?
GetHuman-107597: Call them early in the day or late. Don't forget any personal or account information you might need for Scana Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107597 taken from his Scana Energy customer service problem that occurred on November 5th, 2017.