ScentBird: They keep charging me after I cancelled my memb...

A ScentBird customer review by GetHuman user GetHuman-henryher from December 8th, 2017

Background on GetHuman-henryher's case

GetHuman: GetHuman-henryher - can you tell our other ScentBird customers when your case took place?
GetHuman-henryher: Yes I can. It was evening, on November 29th.
GetHuman: Did you reach out to ScentBird, and if so, how?
GetHuman-henryher: I used a email I found on the GetHuman ScentBird customer service contact info page: Contact ScentBird Customer Service
GetHuman: And which of these common ScentBird customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-henryher a list of common ScentBird problems
GetHuman-henryher: "None of those really matches why I wanted to contact {{company.name}} that day." was why I was trying to contact.

GetHuman-henryher's review of ScentBird customer service

GetHuman: So how would you sum up your experience for GetHuman's ScentBird customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-henryher: They keep charging me after I cancelled my member****p and won't respond to my emails
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-henryher: Customer service number
GetHuman: Let's quantify your experience contacting ScentBird. On a scale of 1 to 5, how easy is it go get help on a ScentBird problem?
GetHuman-henryher: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-henryher: I'd give them a five out of five on communication.
GetHuman: And what about ScentBird's ability to quickly and effectively address your problem?
GetHuman-henryher: For that I would say five out of five.
GetHuman: And finally- any advice for other ScentBird customers?
GetHuman-henryher: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ScentBird to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-henryher taken from his ScentBird customer service problem that occurred on November 29th, 2017.

ScentBird

7.00 of 5 stars | 12 reviews
ScentBird ReviewsHow to contact ScentBirdGeneral ScentBird customer service info
GetHuman-henryher's ScentBird Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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