ScentBird: again, stop billing and sending me perfumes. c...

A ScentBird customer review by GetHuman user GetHuman-emmatuth from December 8th, 2017

Background on GetHuman-emmatuth's case

GetHuman: GetHuman-emmatuth - can you tell our other ScentBird customers when your case took place?
GetHuman-emmatuth: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to ScentBird, and if so, how?
GetHuman-emmatuth: I used a email I found on the GetHuman ScentBird customer service contact info page: Contact ScentBird Customer Service
GetHuman: And which of these common ScentBird customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emmatuth a list of common ScentBird problems)
GetHuman-emmatuth: "Cancel Subscription" was why I was trying to contact.

GetHuman-emmatuth's review of ScentBird customer service

GetHuman: So how would you sum up your experience for GetHuman's ScentBird customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emmatuth: again, stop billing and sending me perfumes. cancel my subscription.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-emmatuth: I canceled my subscription last summer. I will not pay for any more perfumes. Again, please Cancell my subscription and put myoney back on my credit card since last August, ****. I will not pay for any more perfume!!!! I have notified my credit card again!!!
GetHuman: Let's quantify your experience contacting ScentBird. On a scale of 1 to 5, how easy is it go get help on a ScentBird problem?
GetHuman-emmatuth: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emmatuth: I'd give them a four out of five on communication.
GetHuman: And what about ScentBird's ability to quickly and effectively address your problem?
GetHuman-emmatuth: For that I would say five out of five.
GetHuman: And finally- any advice for other ScentBird customers?
GetHuman-emmatuth: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ScentBird to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emmatuth taken from his ScentBird customer service problem that occurred on November 29th, 2017.

ScentBird

4.10 of 5 stars | 12 reviews

GetHuman-emmatuth's ScentBird Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ScentBird, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ScentBird in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!