ScoreSense: Bad customer service would not recommend this c...
A ScoreSense customer review by GetHuman user ~Jeremy Moore from November 19th, 2017
Background on ~Jeremy Moore's case
GetHuman: ~Jeremy Moore - can you tell our other ScoreSense customers when your case took place?
~Jeremy Moore: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeremy Moore a list of common ScoreSense problems)
~Jeremy Moore: "Check credit score" was why I was trying to call.
~Jeremy Moore's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeremy Moore: Bad customer service would not recommend this company to anyone the reps will lie to you and apparently the corporate office does not believe in telephones. NO ONE USE THIS COMPANY IT IS HORRIBLE
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~Jeremy Moore: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeremy Moore: I'd give them a five out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~Jeremy Moore: For that I would say one out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~Jeremy Moore: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeremy Moore taken from his ScoreSense customer service problem that occurred on November 14th, 2017.