ScoreSense: Refund is pending!!!! I called back within two...

A ScoreSense customer review by GetHuman user ~scammed again from November 19th, 2017

Background on ~scammed again's case

GetHuman: ~scammed again - can you tell our other ScoreSense customers when your case took place?
~scammed again: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
~scammed again: I used the 800-972-7204 number I found for on the GetHuman ScoreSense customer phone number page I was on: ScoreSense Customer Service Phone Number
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~scammed again a list of common ScoreSense problems)
~scammed again: "Check credit score" was why I was trying to call.

~scammed again's review of ScoreSense customer service

GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scammed again: Refund is pending!!!! I called back within two days and they have no record!!! I got charged **.** for something I didn't want or need!!! If they do this to everybody that checks their score they are making millions of fraudulent money!!!
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~scammed again: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scammed again: I'd give them a one out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~scammed again: For that I would say two out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~scammed again: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scammed again taken from his ScoreSense customer service problem that occurred on November 14th, 2017.

ScoreSense

1.60 of 5 stars | 64 reviews

~scammed again's ScoreSense Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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