ScoreSense: They do give you a credit report compiled from...
A ScoreSense customer review by GetHuman user ~Casino Jack from November 23rd, 2017
Background on ~Casino Jack's case
GetHuman: ~Casino Jack - can you tell our other ScoreSense customers when your case took place?
~Casino Jack: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~Casino Jack a list of common ScoreSense problems)
~Casino Jack: "Fix credit score" was why I was trying to call.
~Casino Jack's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Casino Jack: They do give you a credit report compiled from all three bureaus and their credit scores but they only update those scores every ** days. They give you quite a hassle when you call to cancel and try to lure you into other services. I was adamant about canceling and finally succeeded. They sent an email confirmation to show cancellation. Their service is costly for what they deliver. There's better ones available.
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~Casino Jack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Casino Jack: I'd give them a one out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~Casino Jack: For that I would say three out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~Casino Jack: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Casino Jack taken from his ScoreSense customer service problem that occurred on November 16th, 2017.