The scottrade Elite active trader platform has...
A Scottrade customer review by GetHuman user ~aj from November 4th, 2017
Background on ~aj's case
GetHuman: ~aj - can you tell our other Scottrade customers when your case took place?
~aj: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Scottrade, and if so, how?
GetHuman: And which of these common Scottrade customer issues best describes the reason you wanted to talk to them?
(Shows ~aj a list of common Scottrade problems)
~aj: "Get financial advice" was why I was trying to call.
~aj's review of Scottrade customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aj: The scottrade Elite active trader platform has many glitches and flaws in it.many technical difficulties plague this system.**I get the worsed possible execution on trades compared to my active trader accounts with TD Ameritrade and Fidelity.** I have filed hundreds of complaints with scottrades admission to the problems but they refuse to offer fixes for them.** My local scottrade branch has demonstratet itself been an utter failure in offering any help.**My accounts with Fidelity and TD Ameritrade have never encountered a problem-not even once!**One should seriously consider another* online broker other than Scottrade.**Scottrade will rob you and they just dont care. Good luck if you choose scottrade as an online broker.**Really-Good luck-You will need it!
GetHuman: Let's quantify your experience contacting Scottrade. On a scale of 1 to 5, how easy is it go get help on a Scottrade problem?
~aj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aj: I'd give them a five out of five on communication.
GetHuman: And what about Scottrade's ability to quickly and effectively address your problem?
~aj: For that I would say five out of five.
GetHuman: And finally- any advice for other Scottrade customers?
~aj: Call them early in the day or late. Don't forget any personal or account information you might need for Scottrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aj taken from his Scottrade customer service problem that occurred on October 30th, 2017.
Scottrade
5.00 of 5 stars | 3 reviews
~aj's Scottrade Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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