Seagate: Sam was Fantastic! *-T External Drive Access re...
A Seagate customer review by GetHuman user ~jkenalty from November 24th, 2017
Background on ~jkenalty's case
GetHuman: ~jkenalty - can you tell our other Seagate customers when your case took place?
~jkenalty: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Seagate, and if so, how?
GetHuman: And which of these common Seagate customer issues best describes the reason you wanted to talk to them?
(Shows ~jkenalty a list of common Seagate problems)
~jkenalty: "Make a purchase" was why I was trying to call.
~jkenalty's review of Seagate customer service
GetHuman: So how would you sum up your experience for GetHuman's Seagate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jkenalty: Sam was Fantastic! *-T External Drive Access resolved. Administrator permissions not propagating. Simply *** individual used with admin rights. (I should have tried that first before calling)
GetHuman: Let's quantify your experience contacting Seagate. On a scale of 1 to 5, how easy is it go get help on a Seagate problem?
~jkenalty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jkenalty: I'd give them a one out of five on communication.
GetHuman: And what about Seagate's ability to quickly and effectively address your problem?
~jkenalty: For that I would say five out of five.
GetHuman: And finally- any advice for other Seagate customers?
~jkenalty: Call them early in the day or late. Don't forget any personal or account information you might need for Seagate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jkenalty taken from his Seagate customer service problem that occurred on November 19th, 2017.
Seagate
2.00 of 5 stars | 15 reviews
~jkenalty's Seagate Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Seagate, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Seagate in any way.