Sears Appliance Services: Why does it take so long to resolve a dispurte?
A Sears Appliance Services customer review by GetHuman user GetHuman-ptcline from December 1st, 2017
Background on GetHuman-ptcline's case
GetHuman: GetHuman-ptcline - can you tell our other Sears Appliance Services customers when your case took place?
GetHuman-ptcline: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ptcline a list of common Sears Appliance Services problems)
GetHuman-ptcline: "Cancel order" was why I was trying to call.
GetHuman-ptcline's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ptcline: Why does it take so long to resolve a dispurte?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-ptcline: poorly installed HVAC-had to call new installers, no air in AL in summer for * weeks-disputing charges. Job was completed in September, difficult to get satisfactory resolution
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
GetHuman-ptcline: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ptcline: I'd give them a one out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
GetHuman-ptcline: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
GetHuman-ptcline: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ptcline taken from his Sears Appliance Services customer service problem that occurred on November 22nd, 2017.