Sears Credit Card: First CSR not helpful, but after a demand to sp...
A Sears Credit Card customer review by GetHuman user ~NP_slc from November 26th, 2017
Background on ~NP_slc's case
GetHuman: ~NP_slc - can you tell our other Sears Credit Card customers when your case took place?
~NP_slc: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~NP_slc a list of common Sears Credit Card problems)
~NP_slc: "Complaint" was why I was trying to call.
~NP_slc's review of Sears Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NP_slc: First CSR not helpful, but after a demand to speak to supervisor in probate dept. problem was solved. The number worked for me. Don't use number on acct.statement.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~NP_slc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NP_slc: I'd give them a three out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~NP_slc: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~NP_slc: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NP_slc taken from his Sears Credit Card customer service problem that occurred on November 20th, 2017.