Sears Credit Card: THE REP WAS NOT HELPFUL AT ALL. SHE KEEP REPEAT...

A Sears Credit Card customer review by GetHuman user ~bigboy from November 27th, 2017

Background on ~bigboy's case

GetHuman: ~bigboy - can you tell our other Sears Credit Card customers when your case took place?
~bigboy: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
~bigboy: I used the 800-669-8488 number I found for on the GetHuman Sears Credit Card customer phone number page I was on: Sears Credit Card Customer Service Phone Number
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~bigboy a list of common Sears Credit Card problems)
~bigboy: "Make a payment" was why I was trying to call.

~bigboy's review of Sears Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigboy: THE REP WAS NOT HELPFUL AT ALL. SHE KEEP REPEATING THAT SHE NEEDED MY NUMBER WHEN I WAS HAVING TROUBLE WITH YOUR INTERNET SO I HUNG UP.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~bigboy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigboy: I'd give them a four out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~bigboy: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~bigboy: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigboy taken from his Sears Credit Card customer service problem that occurred on November 23rd, 2017.

Sears Credit Card

3.53 of 5 stars | 85 reviews

~bigboy's Sears Credit Card Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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