Sears Credit Card: I just got off the phone earlier today with the...
A Sears Credit Card customer review by GetHuman user ~1958Debs from November 22nd, 2017
Background on ~1958Debs's case
GetHuman: ~1958Debs - can you tell our other Sears Credit Card customers when your case took place?
~1958Debs: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Sears Credit Card, and if so, how?
GetHuman: And which of these common Sears Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~1958Debs a list of common Sears Credit Card problems)
~1958Debs: "Lower my rate" was why I was trying to call.
~1958Debs's review of Sears Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1958Debs: I just got off the phone earlier today with the Idiot of India. I had had some problems logging onto their web site in order to start making online payments for my new Master Card account. God only knows just how many times I had told the moron that I was on their web site and it didn't allow me to go any further onto the specific area of my type of card. Each and every time she would turn around and tell me that my browser wasn't allowing me to go to their web site and I needed to use another browser. This was after I had told her the different stuff that posts on their web site. What an idiot. I was at the point of wanting to reach down the phone line and throttle her. I finally said: Goodbye before I waste any more minutes on my phone.
GetHuman: Let's quantify your experience contacting Sears Credit Card. On a scale of 1 to 5, how easy is it go get help on a Sears Credit Card problem?
~1958Debs: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1958Debs: I'd give them a three out of five on communication.
GetHuman: And what about Sears Credit Card's ability to quickly and effectively address your problem?
~1958Debs: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Credit Card customers?
~1958Debs: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1958Debs taken from his Sears Credit Card customer service problem that occurred on November 16th, 2017.