Sears Delivery: I am STILL waiting for a response on where my d...
A Sears Delivery customer review by GetHuman user ~IHATESEARS from November 6th, 2017
Background on ~IHATESEARS's case
GetHuman: ~IHATESEARS - can you tell our other Sears Delivery customers when your case took place?
~IHATESEARS: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~IHATESEARS a list of common Sears Delivery problems)
~IHATESEARS: "Setup Delivery" was why I was trying to call.
~IHATESEARS's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IHATESEARS: I am STILL waiting for a response on where my dishwasher is. I bought it in the Sears in Santa Maria. The purchase went well and I was told that my dishwasher would be delivered Monday Aug *, **** and that the delivery person would call me to set up a time to deliver it. This is absolutely necessary as I DO NOT LIVE AT THE ADDRESS WHERE THE DISHWASHER IS BEING DELIVERED. I waited for a call and none came. I called customer service call central (India and the USA). India hung up on my * times, the lady in the USA said the delivery person would call me right back to set a time to deliver the dishwasher. The last call to Sears call central, I was on hold for over ** minutes and then she hung up on me. No one ever called me. It is now *:**PM. I will NEVER buy anything from Sears ever again. If I do not get a call in the morning about my delivery time, I am storming into the local Sears and demanding my money back. Don't buy from Sears. The call center is in India (so Sears can reap huge pr
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~IHATESEARS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IHATESEARS: I'd give them a two out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~IHATESEARS: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~IHATESEARS: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IHATESEARS taken from his Sears Delivery customer service problem that occurred on November 3rd, 2017.