Sears Delivery: Lots of confusion about when my appliance would...
A Sears Delivery customer review by GetHuman user ~Mountain Guy from November 27th, 2017
Background on ~Mountain Guy's case
GetHuman: ~Mountain Guy - can you tell our other Sears Delivery customers when your case took place?
~Mountain Guy: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Mountain Guy a list of common Sears Delivery problems)
~Mountain Guy: "Make a purchase" was why I was trying to call.
~Mountain Guy's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mountain Guy: Lots of confusion about when my appliance would be delivered. Said they'd confirm but didn't. Sent a big truck that couldn't make the delivery, had to reschedule. They got the rescheduled date so wrong I had to change it. I hope it shows up this time (a week later).
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Mountain Guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mountain Guy: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Mountain Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Mountain Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mountain Guy taken from his Sears Delivery customer service problem that occurred on November 24th, 2017.