Sears Delivery: When I ordered my appliances, they offered my a...
A Sears Delivery customer review by GetHuman user ~X Customer of Sears from November 18th, 2017
Background on ~X Customer of Sears's case
GetHuman: ~X Customer of Sears - can you tell our other Sears Delivery customers when your case took place?
~X Customer of Sears: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~X Customer of Sears a list of common Sears Delivery problems)
~X Customer of Sears: "Refund a Charge" was why I was trying to call.
~X Customer of Sears's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~X Customer of Sears: When I ordered my appliances, they offered my a Sears card, to get a discount. They denied me a credit card at the counter - I have perfect credit -(***) no discount for me on my appliances. Three days later I got a credit card $*,***.** limit. So why was I not given the discount??? The day before my appliances were to be delivered I called *x's to ensure that everything was all set. I was told YES - All * appliances would be there between *:** and **:** - at *:** AM - I only received * the *rd one will be coming later. I was never told this and they said it was because It was an installation - that is the first I heard of this. The Customer Service Skills at Sears are horrible to say the least. Now I have to wait from *pm to *pm for my dish washer. I will be filing notification to the BBB. If there is a Mr. Sears - you should be ashamed of the way you do business. Sincerely J Ouellette
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~X Customer of Sears: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~X Customer of Sears: I'd give them a two out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~X Customer of Sears: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~X Customer of Sears: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~X Customer of Sears taken from his Sears Delivery customer service problem that occurred on November 17th, 2017.