Sears Delivery: You get a human but they are in the Philippines...
A Sears Delivery customer review by GetHuman user GetHuman-443327 from November 2nd, 2017
Background on GetHuman-443327's case
GetHuman: GetHuman-443327 - can you tell our other Sears Delivery customers when your case took place?
GetHuman-443327: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-443327 a list of common Sears Delivery problems)
GetHuman-443327: "Make a purchase" was why I was trying to call.
GetHuman-443327's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-443327: You get a human but they are in the Philippines. As an English Speaking Anglo American I have difficulty understanding them. They are polite and try to help with delivery problems but are too far away. I'll buy all my future major appliances from a local merchant. To **** with Sears or any other big box retailer. They just don't care about individual customers.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
GetHuman-443327: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-443327: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
GetHuman-443327: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
GetHuman-443327: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-443327 taken from his Sears Delivery customer service problem that occurred on October 26th, 2017.