*th time calling Sears since I am constantly pu...
A Sears customer review by GetHuman user GetHuman-42399 from November 23rd, 2017
Background on GetHuman-42399's case
GetHuman: GetHuman-42399 - can you tell our other Sears customers when your case took place?
GetHuman-42399: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42399 a list of common Sears problems)
GetHuman-42399: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-42399's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42399: *th time calling Sears since I am constantly put on hold for more than ** minutes before I finally hang up. Customer support manager (yes, manager) was rude, stubborn and not helpful. I still do not have the refrigerator that I ordered * *** months ago. I am going to Best Buy. I used to swear BY Sears, now I only swear AT Sears.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-42399: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42399: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-42399: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-42399: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42399 taken from his Sears customer service problem that occurred on November 15th, 2017.