Sears: After calling * times still can't get anyone th...

A Sears customer review by GetHuman user ~Tomcat from November 21st, 2017

Background on ~Tomcat's case

GetHuman: ~Tomcat - can you tell our other Sears customers when your case took place?
~Tomcat: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Sears, and if so, how?
~Tomcat: I used the 800-659-5917 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Tomcat a list of common Sears problems)
~Tomcat: "Cancel order" was why I was trying to call.

~Tomcat's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tomcat: After calling * times still can't get anyone that I can understand very well at all. For an American multinational department store chain they should hire Americans who can use a job instead of people who can't even speak the English Language. I was interested in just a quote on how much a repair would cost for my Dryer unit which needs some rollers fixed. None of these representatives would give me a quote. After pressing they did say Sears will charge you $*** just to come out for a diagnostics but would not give any information about how much per hour the service would cost IF you decided to continue with the repair. Parts were extra depending on the parts needed which is understandable. But charging me $*** to do nothing if I don't want the repair or Having the $*** plus parts plus an UNKNOWN amount for labor does not lend to understanding how much I will be out to have my unit fixed. Might as well buy a new dryer if it going to be really pricy but I could not even determine
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Tomcat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tomcat: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Tomcat: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Tomcat: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tomcat taken from his Sears customer service problem that occurred on November 14th, 2017.

Sears

2.31 of 5 stars | 563 reviews

~Tomcat's Sears Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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